Revenue Cycle and Choosing the Right Vendor: 

What is the Revenue Cycle, and why do you need a vendor? I wrote this blog after receiving several solicitations this week from offshore companies that want to relieve me of my revenue cycle problems. 

What makes an excellent Revenue Cycle Management company? It should educate clients. So, I asked the person on the phone what makes their company great. Initially, there was silence, followed by the tired response of “expertise in the industry.” 

But does that ensure your claims get paid if they lack the staff to work on them or the communication skills to inform your team? Additionally, do they invest time in educating you about training options? 

Is every interaction confrontational? Do they dedicate time to reviewing reports with clients, or do they even examine the reports? Do they understand how the reports relate to your business, and are they relevant? 

We have created a position within our company focused on monitoring reports with clients, building custom reports, and helping clients comprehend the data. Most ERS still rely on generic reports that offer little to no insight into a practice’s health. 

Many providers lack the time to function as business owners in today's environment, so we have had to step back and provide educational tools. In 2024, I devoted a substantial amount of time to analyzing providers' reports and collaborating with EMR vendors to develop more meaningful reports. In 2025, I want to assist more clients in understanding how their business works. 

We have also implemented internal training for our team leads on extracting and utilizing data to create a more intelligent workflow. We aim to be proactive rather than reactive. 

Technology and automation sound great, but what does that mean for the bottom line? Not much if you don’t have a solid understanding of the business itself. 

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